Frank Gironda Policies & Guidelines

Cancellation Policy

A credit card will be required on file in order to schedule any appointment.

You will not be charged at the time of booking. The card will only be charged if:

  • Appointments are cancelled less than 24 hours in advance. Your card will be charged 50% of the cancelled service price.
  • Any appointment without cancellation is missed. Your card will be charged 100% of the missed service price.

Frank Gironda Salon complies with applicable laws which protect your personal information. As data controller, the third party site will collect and process your personal information in the United States. We will NOT share or transfer your personal information.

FAQs

Is my card safe?
Yes. All credit card information is stored with the credit card company, which is secured and encrypted. Frank Gironda Salons can only see the last four digits of the card number.
Why has the policy changed?

When clients do not show up, or have last minute cancellations it directly affects your service providers’ income.

Service providers get paid commission. If a stylist has a last-minute cancellation, or a no show for an appointment which is scheduled for two hours, that is lost wages for those two hours.

We request respect for the service providers’ time and income for their families.

We are not fully staffed due to labor shortages. By keeping a card on file, it will help lessen check-out times, and you will be able to charge your account automatically if you choose.

Can I still pay cash/check?
Yes. The card is only on file to reserve your appointment time, or to cover late/no show fees. You have the option of paying with cash, check, a different credit card, or the card on file.

Surcharge

Effective 8/1/24, a 8% surcharge must be added.. to all service totals (prior to any discounts) due to the new Illinois mandated expanded employee benefits.

  • The 2024 Paid Leave for All Workers Act (PLAWA)
  • The Lifting Up Illinois Working Families Act (82% increase in minimum wage over 5 years)

Both acts directly impact our operational costs as we strive to ensure fair compensation for our valued team members and their families.

This adjustment helps us sustain our commitment to both our team and our clients, ensuring that we can maintain high standards while complying with the regulatory requirements mandated by the state of Illinois and enables us to continue offering you the quality service you expect.

If you have any questions or would like further clarification, please don’t hesitate to reach out to info@frankgironda.com. We value your understanding and continued partnership!

Cash Tips Only

We are currently only accepting cash tips.

Product Return

In-store credit will be issued.. on all retail purchases within 30 days. No Refunds on gift cards.

Service Redo's

If a service is not done to your satisfaction.. you may come back within 14 days and have the service redone at no extra charge. After 14 days, you will pay full price for a redo service.